Company Update on COVID-19

As we all know the outbreak of COVID-19 is a fluid and rapidly changing situation. More cases of COVID-19 are likely to be identified in the coming days, including more cases in the United States.  We are also aware that each state is handling the COVID-19 situation differently.

While our agency does not provide services in clinical settings, we do provide services in homes, schools, and throughout communities.  Not surprisingly, we are receiving numerous emails with coronavirus-related questions.

For the time being, this is our action plan with respect to coronavirus:

  1. Preventative Measures
  2. Follow hand washing protocols before and after providing services
  3. Adhere to the six-foot rule while providing services to minimize the risk of exposure.
  4. All services should be provided in the clients’ homes, daycare and schools No services will be provided in the community such as playgrounds, malls, or other venues where crowds gather and we cannot ensure the cleanliness of the setting.
  5. Service Interruptions
  6. Families will not be penalized for missed services if a parent declines them due to coronavirus-related concerns.
  7. If a client or their family member exhibits or has been exposed to someone who exhibits fever, cough, or shortness of breath, we will not provide services to that client until the earlier of (i) 14 days or (ii) receipt of written certification from a healthcare provider that the client or their family member has tested negative for coronavirus.
  8. If a client cannot be seen for any reason per this policy, you must promptly notify the office and speak with Charity either via email or phone so that their client file can be noted
  9. BCBA/RBT Illness & Exposure
  10. Any BCBA/RBT who has a fever cannot provide services to clients until they have been fever-free for at least 24 hours
  11. Any BCBA/RBT who has been exposed to someone who exhibits the following symptoms cannot provide services to clients for 5 days:
  12. Fever;
  13. Cough; and

iii.     Shortness of Breath

If you cannot provide services to clients for any reason per this policy, you must immediately notify our main office and speak with Charity either via email or phone so that we can provide coverage for or reschedule clients’ appointments

  1. Telehealth is NOT approved by our insurance providers at this time. If Telehealth is approved we will send out an email blast to ensure everyone is aware.
  2. The online supervision-Our office does not currently offer a platform that is HIPAA compliant. We are looking into this now
  3. Amendments. We will amend, suspend, and/or terminate this plan as needed.

Mary and I will send email updates if any changes occur.

Thank you for your time and attention to this evolving situation.